Reference

What These Terms Cover on criks

These terms are the rulebook for your criks account: what you agree to when you open it, what we owe you in return, and how a dispute gets settled. Read them once on your phone before your first bKash deposit.

Account rules in plain EnglishWallet steps for bKash, Nagad, RocketSame rules on phone and browserNew versions take effect from this page

Explore the Lobby Read FAQ

Rules That Apply to Your Account

criks Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

criks writes these terms for one market: Bangladesh, on a phone. When you create an account, tick the box and continue, you accept the version published on this page at that moment, including how deposits through bKash, Nagad, Rocket, Upay or bank transfer reach your account

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wallet, and how withdrawals are checked before release. Cashout requests go through wallet verification first. The name on your mobile wallet has to match the name on your account, and we may ask for a document before we approve. One account per person. Sharing a login,
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running someone else's account, or opening a second one to get around a limit breaks these terms, and we can hold or close an account when that happens. Age and eligibility are not ours to decide alone. Whether you may use the site depends on your
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local law and eligible regions, so check your position before you deposit. If the answer is no, we return what sits in the wallet and close the account. Odds, game rules and cricket markets are set by the provider or bookmaker that runs them, and the
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screen version at the time of your bet is the one that counts. RTP figures appear only where the studio exposes them, and we don't publish numbers of our own. We update these terms when payment rails, providers or the law change. The date line above
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the first section tells you which version is live, and carrying on with your account after an update means you accept it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

How We Handle Your Account Data

Your account data stays tied to the reason we collected it: running your account, matching wallet transfers, and keeping the records local rules ask for. Sign-in logs and transaction history are held while the account is open, and for a set period after closure where the law requires it. Cookies on this site remember your session so you are not re-entering a password on every screen. You can ask to see, correct or remove what we hold by writing to support, and we will tell you what we can action and what we must keep on file.

Login security Passwords are stored in hashed form, and we ask for an OTP when a sign-in comes from a new handset. Keep your PIN and OTP to yourself, because our team never asks for them in chat.

Cookies on this site Session cookies keep you signed in as you move between pages, and a preference cookie remembers your language and view. Clearing browser cookies signs you out on that device but leaves the account untouched.

How long records stay Transaction history and sign-in logs stay while your account is active, then for the retention window local rules require. Ask support for a copy of your own history at any point.

Changes and closures Want your details corrected or the account closed? Send the request from the registered email or in-account chat so we can confirm the owner before any change is made.

HELP WITH TERMS

Where to Send a Terms Question

Terms questions don't need a ticket number. Reach our Bangladesh support desk through live chat inside your account or by email, the same channels you already use when a wallet transfer looks stuck. Have your account number ready and tell us which clause you are asking about. If you want the account closed or your details changed, say it plainly in the message and we will confirm what we need before we act. Written answers arrive on the same thread, so the whole exchange stays in one place you can go back to.

Team online

Live chat in your account

Open the chat icon from the lobby or your wallet screen on mobile. Tell the agent which part of the terms you are asking about and they will point you to the exact clause.

Email for a written reply

Prefer something you can keep? Send the question by email and we write back with the clause wording plus how it applies to your own account rather than a general answer.

Wallet and payment desk

When a bKash, Nagad or Rocket transfer lands wrong, the payment team traces it using the wallet reference. Have the transaction ID ready before you message so the check starts straight away.

Questions About Our Terms

The same handful of questions comes up at sign-up and again after a first withdrawal. Here are the answers we give most often, written the way we would say them in chat. If yours is not here, the support desk will reply with the clause wording that covers your case rather than a summary of it.

Yes. Ticking the box at sign-up records your acceptance of the version live on this page that day, including the wallet rules for bKash, Nagad and Rocket transfers.

Access depends on your local law and eligible regions, and checking that is your call. If you are not eligible, tell support and we will return the wallet balance and close the account.

Send the bKash transaction ID to support. We match it against the wallet reference on our side and credit the account once it clears. Terms also cover a transfer sent to a wrong number.

Only for a reason written in these terms: duplicate accounts, shared logins, verification we cannot complete, or a legal instruction. You get a message naming the clause and what you can send back to us.

We post the new version on this page with a fresh date and flag the change in your account messages before it applies. Carrying on with the account after that means you accept it.

The provider's game rules and the market terms shown on screen when you placed it. Those stay fixed for that bet even if this page is updated later.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ AccountRegister Appcriks App

What These Terms Cover on criks

How We Handle Your Account Data

Where to Send a Terms Question

Live chat in your account

Email for a written reply

Wallet and payment desk

Questions About Our Terms

01 Do I accept the terms when I open a criks account?

02 Can I use my account if the law in my area says no?

03 What if a bKash deposit leaves my wallet but not the balance?

04 Can you close or suspend my account?

05 How do I know when the terms change?

06 Which rules settle a bet I already placed?

Terms & Conditions

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