Reference

What Our Privacy Policy Covers

Everything we hold about your account fits on one page: what we store when you register, how bKash, Nagad and Rocket wallet references are handled, and how to ask us to correct or delete a record.

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criks What Our Privacy Policy Covers
DATA CONTACT PATHS

Ask About Your Data Directly

You do not need a form to ask about your data. Two channels handle almost everything: the support chat inside your account and the email address on your profile. Most questions from players in Dhaka come down to the same two — what do you hold, and how do I get it changed. Say it plainly and we will tell you what we need to confirm it is you. Wallet records are checked against bKash, Nagad or Rocket references before any change goes through, so keep the last transaction to hand.

Chat inside your account Open your account on mobile and tap support. Chat is the quickest route for a data question, because we can see your session and the wallet reference without asking you to repeat it.
Email for record requests Use the support address in your profile for written requests: a copy of your data, a correction, or deletion. A written trail keeps a timestamp on both sides, so you can see when we replied.
Requests after a closure Closing your account does not end your data questions. Tell us which records to remove and which we must keep for payment records the law requires, and we will confirm the outcome in writing.
COOKIE AND SECURITY STEPS

Cookies, Security and Retention at criks

Two things protect your account: the password you set and the device we recognise. Sign in from a new handset and we send a one-time code to your registered mobile number before the account opens. Keep that number current — if you change SIMs, update it before you need a withdrawal, otherwise verification stalls at the wallet check. Cookies do the smaller jobs: keeping the session alive and remembering your display choice. We keep transaction records while your account is open and for the period payment rules require afterwards, then delete them.

Sign-in checks

Every login from an unfamiliar handset asks for a one-time code sent to your registered number. Sessions on a device you already use do not repeat the step until you sign out or clear cookies.

Cookies we set

We use a session cookie to hold your login and a preference cookie for language and display. Neither carries your wallet PIN. Clearing them in browser settings signs you out but changes nothing about your account.

Retention periods

Transaction records stay while your account is open so withdrawals can be checked against bKash, Nagad or Rocket references. After closure we keep only what payment rules require, then delete the rest and tell you.

Changing your record

Ask for a correction when your name, number or wallet changes. Send the new bKash, Nagad or Rocket number from the old one, and we will match the request to your last transaction.

Questions About Your Data Rights

These are the things people ask us most about their details. If yours is not here, the chat window in your account reaches a person who can look at the actual record rather than a script. Answers below describe how we handle data for accounts opened from Bangladesh, and they stay the same on phone or browser. Where local law or eligible regions change what we can keep or offer, we follow that first.

Your mobile number, the name registered on it, your date of birth for age checks, and the wallet number used for deposits. Transaction references from bKash, Nagad, Rocket or bank transfers are stored against your balance.

No. We never need your wallet PIN, and nobody from our support team will ask for it. A deposit is confirmed by the transaction reference your wallet app gives you, nothing more.

Ask through support chat inside your account or by email from your registered address. We confirm it is you, then send the record set we hold: profile fields, wallet references and login history.

Yes. Message support and ask for closure with deletion. We clear profile and wallet data, but keep the transaction lines payment rules require us to hold for a set period.

Because what we can offer follows your local law and eligible regions. If you move to a region where real-money play is not permitted, tell us and we close the account rather than leave it idle.

No. Cookies only keep you signed in and remember display choices on that handset. Clearing them signs you out. Your account record, wallet references and history stay as they were.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.