Reference

How Banking Works Inside criks

Money on criks moves through the wallets already on your phone — bKash, Nagad, Rocket and Upay — and payouts leave only to a wallet registered in your own name.

bKashNagadRocketUpaysecure verification
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criks How Banking Works Inside criks
criks Add Money With bKash or Nagad

Add Money With bKash or Nagad

Your bKash, Nagad or Rocket wallet is the way in. Tap the cashier from your account screen, pick the wallet, and the receiving number and amount field appear together so you are not copying digits out of a chat. You send from your own app, approve with your wallet PIN, and the money lands on the balance you are already signed into.

If a transfer sits unconfirmed, the reference stays on the cashier screen and support can trace it from there. Each rail runs only where local law and eligible regions allow it.

  • Pick your wallet — Sign in, open the cashier and choose bKash, Nagad, Rocket or Upay from the chip row.
  • Copy the receiving number — We show the wallet number and the amount field on one screen, so nothing gets typed from memory.
  • Confirm with your PIN — Send from your wallet app and approve with the PIN you use there. Keep the transaction ID.
  • Check your balance — The amount appears on your criks balance; if it does not, send support the transaction ID and we match it.
criks Take Your Payout to Your Wallet

Take Your Payout to Your Wallet

Money leaves the same way it comes in. Before your first payout, we confirm that the wallet number on your account is registered in your own name, so the cashier asks for the number and the name printed beside it. Once that matches, enter the amount, read the summary and approve the request. Payouts to a number that does not match your

account name are held instead of sent. Timing on the other side belongs to your wallet operator; what we control is the check, and it stays recorded on your account.

  • Confirm your wallet name — Make sure the bKash, Nagad, Rocket or Upay number saved in your account is registered under the same name you signed up with.
  • Enter the amount — Open the payout screen, type what you want to take out and read the summary before you approve it.
  • Complete the check — If the wallet name is not yet confirmed, we ask for an ID or a wallet screenshot showing your name and number.
  • Track the request — The request shows as pending in your account until our verification clears; the wallet operator's own processing follows after that.
LOCAL RAILS

Wallets and Bank Rails We Support

bKash and Nagad carry most of what we see; Rocket and Upay are there when that is the wallet already on your handset, and bank transfer covers money kept outside a mobile wallet. The path is identical whichever you pick, and the cashier shows the matching number and name before you approve anything. Whether the evening is a BPL match on the sportsbook or a run at Fortress Fortune Slots, funds travel the rail you already use.

bKash The wallet most of our Bangladesh account holders open first. Send from your bKash app, approve with the PIN, and the cashier keeps the transaction reference against your account.
Nagad Works exactly like a wallet transfer: pick Nagad in the cashier, send to the number shown, confirm inside your Nagad app. Payouts return to a Nagad number in your own name.
Rocket Rocket sits beside the other wallets with the same number-and-name check. Handy when Rocket is the wallet already loaded on your phone and you would rather not install anything new.
Upay Upay is listed for account holders who keep their balance there. The cashier shows the receiving number and the amount field together, so the transfer matches what you approved on screen.
Bank Transfer For money held in a bank account rather than a wallet. Transfer through your own bank channel, then send us the reference so the credit is matched to your account.
criks Verifying the Name on Your Account

Verifying the Name on Your Account

Verification is a single name check we run, not a gate you fight every week. We compare the name on your account with the name on your national ID and on the wallet you pay out to, because a mismatch there is the usual reason a payout gets held. You upload from your phone camera, and the file stays attached to your

account record. We never ask for your wallet PIN, your OTP or your card details — nothing beyond the ID and the wallet proof that carries your name.

  • Open the verification screen — From your account, tap verification. We ask for your full name exactly as it reads on your national ID.
  • Upload your ID — Photograph both sides flat with all four corners visible; glare and cropped edges are what send a file back.
  • Add your wallet proof — Send a wallet screenshot or statement showing the number and the account holder name with matching spelling.
  • Wait for the match — We mark the account verified once the names line up; if something is unclear, support messages you inside the account.

Questions About criks Banking

These are the four things account holders ask our support desk most often, answered plainly, plus what to do when a transfer does not show up where you expected it.

bKash, Nagad, Rocket, Upay and bank transfer appear in the cashier. What you actually see depends on your local law and eligible regions, so the chip row in your own account is the accurate list.

Hold on to the transaction ID. Send it to support from inside your account and we match it against the pending cashier record, then credit the balance or tell you what the wallet returned.

Yes — the wallet name has to match your account name before we send anything. Upload your ID and wallet proof once, and later payouts to that same wallet skip the step.

It depends on the wallet you choose, and the cashier shows the current minimum for that rail before you confirm. Nothing is taken from you until you approve the amount yourself.

No. Payouts go only to a wallet registered in the name on your account. If that number needs to change, update it on the account and verify the new wallet first.

Open the payout entry in your account, copy the request reference and message support. We check whether our verification side is clear, and the wallet operator's own processing runs after that.
Reference

Criks Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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